FortunePlay Terms and Conditions

Welcome to FortunePlay Casino. These Terms and Conditions ("Terms") govern your access to and use of our casino, live casino, sportsbook, e-sports and prediction markets services. By creating an account with us, you confirm that you have read, understood and agreed to be bound by these Terms. If you do not agree with any part of this document, we ask that you refrain from using our platform.

About Our Operator

FortunePlay Casino is owned and operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address in Cartago, Costa Rica. We operate under a license issued by the Anjouan Gaming Commission, Union of Comoros, license number ALSI-202508056-FI2. Established in 2024, our platform is available on desktop, mobile browser and through our downloadable app, offering more than 7,094 slots, 813 live games and 15,649 games in total from 164 game providers.

Eligibility and Account Registration

To open an account at FortunePlay, you must be at least 18 years old or of legal gambling age in your jurisdiction, whichever is higher. We serve international markets including Canada, New Zealand, Norway, South Africa, Germany, Italy, Finland and Arab countries, and our site is localized in English, French-CA, German, Finnish, Norwegian, Italian and Arabic, among other languages. We are unable to accept players from a number of restricted territories, including the United States, United Kingdom, Australia, France, Spain, Russia and several other countries listed in our full restricted jurisdictions policy. You confirm at registration that you are not using a VPN; overlapping IP addresses between accounts will lead to confiscation of funds and suspension of access.

Each player may hold only one account with us. We reserve the right to request identification documents at any time, including a passport, identification card, proof of residence, proof of source of funds, payment proofs or utility bills. If your documents are not in Latin or Cyrillic script, we may require video verification with the originals shown on camera.

Deposits, Withdrawals and Payment Methods

We accept a wide range of payment methods, including Visa, Mastercard, Maestro, bank transfer, Paysafecard, Skrill, Neteller, Ecopayz, Interac, MiFinity and several cryptocurrencies such as Bitcoin, Ethereum, Litecoin and USDT. The minimum deposit is 20 EUR or an equivalent amount in your chosen currency, and all deposits are processed instantly and free of charge. We do not accept third-party payments under any circumstances.

The minimum withdrawal amount is 20 EUR or its equivalent. Our weekly withdrawal limit is 5,000 EUR (or equivalent), and our monthly limit is 20,000 EUR, resetting on the first day of each calendar month; exceptions may be made for our most active players. Card withdrawals typically take 1-3 business days, bank transfers 5-7 business days, while e-wallets and crypto withdrawals are processed instantly once verification is complete. If your total wagering since your last deposit is below three times that deposit amount, we may apply processing fees to deposits and withdrawals.

We may hold any withdrawal pending identity verification. If KYC verification is not completed within 40 days of our request, any related winnings may be forfeited. If we cannot reach you by e-mail or phone within two weeks of a withdrawal request, we will lock the account due to incomplete KYC. Accounts with no login activity for 12 consecutive months are considered dormant and incur a monthly administrative fee of at least 25 EUR while the balance remains positive.

Bonuses and Promotions

At FortunePlay, we offer a generous Casino Welcome Package of up to 5,000 EUR/USD plus 300 Free Spins spread across your first four deposits, with a minimum qualifying deposit of 20 EUR. Our bonus and free spins wagering requirement is x40, with a maximum bet of 5 EUR while wagering, and bonuses must be used within 3 days. We also run a Sportsbook Welcome Package with free bets on your first two deposits using codes SPORTS1 and SPORTS2.

Our ongoing offers include Turbo Reload Tuesdays and Turbo Reload Sundays, Lucky Spin, Big Top Show, Wheel of Rewards and weekly sports reloads. Only one bonus can be active at a time, and deposit bonuses cannot be combined. Any bonus is automatically cancelled once your balance drops to 0.05 EUR or below. Cashback and cash rewards carry a x10 wagering requirement with a maximum win of 10x the bonus amount, while no-deposit bonuses and no-deposit free spins carry a maximum withdrawal cap of 50 EUR. Slots contribute 100% to wagering, while table games, video poker and live dealer games contribute only 5%, and jackpot slots are excluded from all bonus play.

Should you search for fortune play casino no deposit bonus offers or fortuneplay no deposit bonus codes, please note that eligibility depends on your country of residence; certain nations are excluded from no-deposit bonuses and free spins entirely, as outlined in our general terms. We encourage every player searching for fortune play casino bonus codes or fortune play casino promo code offers to read the specific terms attached to each promotion before opting in.

Loyalty Kingdom and VIP Club

Our Loyalty Kingdom rewards regular play through a progress map, while our Bonus Store allows you to exchange loyalty points for bonuses and free spins. Our VIP Club is by invitation only; candidates are selected by our VIP managers based on loyalty, activity level and overall contribution. VIP members at FortunePlay Casino benefit from a personal account manager, enhanced cashback, faster cashouts, higher limits, exclusive tournaments and special gifts. VIP enquiries can be directed to [email protected] or our VIP WhatsApp channel.

Responsible Use of Our Services

We are committed to promoting responsible gambling. You agree to use our services for personal, non-commercial entertainment purposes only and not to exploit any technical error, bonus abuse, or collusion to gain an unfair advantage. We reserve the right to void bets, bonuses or winnings obtained through fraudulent activity, including the use of multiple accounts, bots, or VPNs to disguise your true location.

• We may suspend or close your account if we suspect fraud, money laundering or any breach of these Terms.
• We may request additional verification at any stage of your relationship with us.
• We may limit, restrict or withdraw bonus offers for players in certain jurisdictions in accordance with our bonus policy.
• You agree to provide accurate and truthful information when registering an account with us.

Limitation of Liability

We provide our games, sportsbook and related services on an "as is" basis. While we strive to maintain uninterrupted access, we do not guarantee that our platform will always be free of errors, delays or technical issues. We shall not be liable for any indirect, incidental or consequential losses arising from your use of our services, to the fullest extent permitted by applicable law.

Amendments to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements or business practices. Any changes will be published on this page, and your continued use of FortunePlay Casino after such changes constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically to stay informed.

Contact Us

If you have any questions regarding these Terms, our bonus policy, or your account, our support team is available 24/7 via live chat, e-mail at [email protected], or through our contact form. VIP players may also reach us directly at [email protected]. We are here to assist you with any enquiry regarding fortuneplay login, fortuneplay signup, or general account support.