FortunePlay Privacy Policy

At FortunePlay, we take your privacy seriously and are committed to protecting the personal data you share with us when you register, deposit, play, or place bets on our platform. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data. By creating an account with FortunePlay Casino or using our sportsbook, live casino, e-sports and prediction markets, you agree to the practices described below.

Who We Are

FortunePlay is owned and operated by Novatrix SRL, registered in Costa Rica under registration number 3-102-893958, and licensed by the Anjouan Gaming Commission under licence No. ALSI-202508056-FI2. Our casino was established in 2024 and serves players across Canada, New Zealand, Norway, South Africa, Germany, Italy, Finland and Arab countries, among other regions, subject to our restricted countries list. We act as the data controller responsible for the personal information you provide to us.

Information We Collect

When you sign up for a FortunePlay account or interact with our services, we gather various categories of data necessary to provide our gaming, sportsbook, and customer support functions.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence.
• We record financial information, including deposit and withdrawal history, payment method details, and transaction amounts for methods such as Visa, Mastercard, Skrill, Neteller, bank transfer and cryptocurrencies like Bitcoin, Ethereum and USDT.
• We track your gameplay activity, betting history, bonus usage, and loyalty program progress to personalize your experience and manage our Loyalty Kingdom and Bonus Store.
• We collect identity verification documents during KYC checks, including passports, identification cards, proof of residence, proof of source of funds, and utility bills.
• We automatically gather technical data such as your IP address, device type, browser information and login timestamps to secure your account and detect VPN usage, which is not permitted on our platform.
• We may record your communications with our support team via live chat, email, or our VIP WhatsApp channel.

How We Use Your Data

Our purpose in collecting your information is to deliver a safe, compliant, and enjoyable experience. Here at FortunePlay, we use your personal data for the following reasons:

• We process your data to verify your identity and comply with anti-money laundering and KYC obligations under our license.
• We use your financial details to process deposits and withdrawals across all supported currencies, including EUR, USD, CAD, NZD, NOK, ZAR and various cryptocurrencies.
• We analyze your gaming behavior to prevent fraud, detect overlapping IP addresses between accounts, and enforce our restricted jurisdictions policy.
• We use your contact details to send promotional offers, including our Casino Welcome Package, Turbo Reload Tuesdays, and Sports Weekly Reload bonuses, unless you opt out.
• We rely on your data to provide customer support and resolve disputes related to withdrawals, bonuses, or account access.
• We may use aggregated, anonymized data for internal reporting and to improve our game offering across our 164 game providers and 15,649 titles.

Legal Basis for Processing

We process your information based on the necessity of fulfilling our contractual obligations to you as a registered player, our legitimate interest in preventing fraud and ensuring platform security, and our legal obligation to comply with licensing and anti-money laundering regulations. Where required, we also rely on your consent, particularly for marketing communications.

Sharing Your Information

We do not sell your personal data to third parties. However, our FortunePlay platform may share limited information with trusted partners necessary for our operations.

• We share data with payment processors to facilitate deposits and withdrawals through methods like Ecopayz, iDebit, MiFinity, and cryptocurrency networks.
• We disclose information to regulatory authorities, including the Anjouan Gaming Commission, when legally required.
• We may share data with identity verification providers to complete KYC checks, including video verification when documents are not in Latin or Cyrillic script.
• We work with game providers such as Pragmatic Play, Evolution-powered studios, and others to deliver game functionality, which may involve limited technical data exchange.
• We may disclose information if required by law enforcement, court order, or to protect our legal rights.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal and regulatory obligations. If your FortunePlay account shows no login activity for 12 consecutive months, it becomes dormant, and a monthly administrative fee of at least 25 EUR applies while the balance remains positive. We retain KYC documentation and transaction records in accordance with anti-money laundering requirements even after account closure.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website and app to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage your cookie settings through your browser, though disabling certain cookies may limit some features of our casino and sportsbook.

Your Rights

Depending on your jurisdiction, you have certain rights regarding the personal data we hold about you. We are committed to honoring these rights wherever applicable.

• You have the right to request access to the personal information we hold about you.
• You may ask us to correct any inaccurate or incomplete data in your profile.
• You can request the deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including marketing communications.
• You may withdraw consent for promotional emails at any time by using the unsubscribe link or contacting our support team.

To exercise any of these rights, you can reach us at [email protected], and our VIP members may also contact [email protected] for dedicated assistance.

Data Security

We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Our systems encrypt sensitive financial transactions, and access to your information is restricted to authorized personnel who require it to perform their duties. While we strive to protect your information, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and safeguard your login credentials.

International Data Transfers

Because FortunePlay serves players across multiple countries, your data may be transferred to and processed in jurisdictions outside your country of residence, including Costa Rica where our operator is registered. We take appropriate steps to ensure that any such transfers comply with applicable data protection standards.

Restricted Jurisdictions

We do not accept players from certain countries, including the United States, United Kingdom, Spain, France, Germany, and other jurisdictions listed in our terms. If you access our services from a restricted location, we reserve the right to suspend your account and withhold any associated data processing activities related to bonuses or withdrawals.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. We will post any revisions on this page, and continued use of our platform after changes take effect constitutes your acceptance of the updated policy. We encourage you to review this page regularly.

Contact Us

If you have any questions about how we handle your personal data or wish to exercise your privacy rights, please contact our support team at [email protected], available 24/7 via live chat, email, or contact form. VIP players may also reach us directly through [email protected] or our VIP WhatsApp line for personalized assistance.